When I was last fishing for blog fodder, Emily asked me to write more about mystery shopping. I most likely discovered mystery shopping as the “shop-ee” while laboring away at Blockbuster video when I was a young, wide-eyed, recently-graduated card-carrying English major. It was that job that introduced me to the cold, cruel world of corporate uniforms and scripted conversations. (Really, a part-time job during high school would not have been such a bad idea for me. But NOOOOOoooooo, I was too busy overachieving for such bourgeois activity.) (hmmmmm, wondering if having a part-time job really counts as a bourgeois activity)
Here is an excellent and much more coherent overview of mystery shopping from the Jobslinger website.
I signed up with a couple of mystery shopping companies last February after reading about mystery shopping on some of my frugality blogs. I have to credit Bargain Shopper Lady for suggesting I sign up with Market Force (then Shop ‘n Check). They have provided me with the bulk of my mystery shopping jobs thus far. I am definitely still learning.
I have done mystery shopping for Market Force International and Spies in Disguise. I would recommend both of these companies. Both companies list a variety of jobs in my area and provide helpful instructions on how to complete the jobs successfully.
I am also “registered” with several other companies, including A Closer Look, National Shopping Service and Kern Scheduling Services, but haven’t yet had a chance to complete a shop in my area.
Some qualities that will help you to be a successful mystery shopper are good organizational skills, attention to detail, and strong writing skills. There is a lot to remember.
Don’t expect to be able to drag the kids with you. Most shops will specify whether you are allowed to bring anyone else along. I definitely prefer to go out by myself in the evening or on the weekend and clear the ole brain cells while making a few bucks. When I go out with my kids, all my brain cells seem to be sucked away making sure my children are not illegally filling their pockets with tic tacs or hurling themselves in front of oncoming traffic.
I like to think of mystery shopping as an interesting new hobby. I sign up for shops that are not that far afield from my normal travels, because often the shops do not pay that much. You might get reimbursed for a purchase and/or paid a small fee.
But, you know I love the small things. And I’m an “every little bit counts” kind of a girl. Also, having worked in public service for over 10 years (after that fateful first job at Blockbuster), good customer service is very important to me. I worked hard to master the art. And I enjoy helping others perfect their skills as well.
So there you go. That’s pretty much the extent of my current mystery shopping knowledge. Anyone else have any experience to share?
Thanks for the great resources about mystery shopping. Can I post your article as a guest post on my website?
It would give you some visitors
Joan
I’m so glad to read this! I’ve looked into it a couple times but I’m happy to read from someone who has actually DONE it! I’ll check out your links!
That’s totally cool. I too had never met anyone who had done it. What a wealth of great information your article was.
See girls, it never hurts to ask questions on people’s blogs.
I mystery shopped Arby’s when we were first married. It was our “date night” activity. Hey, we got a free meal and an $8 check. This was living large for us (and still is:).
I will agree that a lot of detailed description is required. I had to do extensive testing prior to shopping to prove that I understood the criteria they were wanting evaluated.
I’ve never looked at a regular roast beef the same since.
I appreciate that Market Force is judicious in their use of testing. Some sites test on every criteria before every job, and I just don’t feel like I have time for all that.
I used to do A LOT of mystery shopping, but I have slowed down because our life got so stinking hectic. There is only one shop I do anymore and it is for our favorite restaurant. We have done it so many times that I know the survey without even looking at it
So much fun!
I do a lot with Kern and Shop’n'chek. Great companies!
When I finally found a company that does shops at the McDonalds in my town I about pee’d my pants in excitement! Not because that is a posh job, but because I wanted to tear them to pieces! They get my order correct so infrequently that I actually call and compliment them when they do!
Here is a link to some of my thoughts on how to start as a mystery shopper:
http://balancework.wordpress.com/2008/04/17/mystery-shopping-edition/
We also shop mostly for entertainment budget replacement – dinner, zoo, amusement park, coffee house, bowling…. and even an occasional Spa!
Jobslinger is a great resource and with all of the mergers going on it’s getting easier to shop more with a smaller number of companies to keep track of
i would like to know if someone is willing to share some info about shop date and times i work for mc donalds and i want to know when my store will be shopped if anyone can help me out please feel free to let me know.
Thomas, mystery shoppers are contractually not allowed to share this information with you.